Managed Service Engineer – Career Opportunity

Managed Service Engineer

Alliance Tech, founded in 2000, is a Cyber Security focused IT Managed Service and Cloud Solution provider based in the St. Louis area (Chesterfield). We help small and mid-sized organizations leverage technology and lower costs by providing fanatical IT consulting, management, and support. We are seeking a highly motivated and altruistic go-getter, who has 2+ years of experience in the IT industry, preferably with a managed service provider.

This position is for Managed Service Engineer, who will be providing support to a large customer base with a variety of system configurations. Must be flexible, able to triage problems, and self-motivated. Attention to detail and accuracy is important. In addition to remote support, this position would occasionally require spending time on-site with clients. A neat personal appearance is mandatory, with a charming personality to match. We are looking for a driving, unflinching, calculating machine; Achieve the objective at any cost. If you meet all the requirements listed above, please apply.

General Responsibilities:

• Provide remote and onsite support to end-users and client IT staff to resolve a wide variety of IT issues
• Support Windows and Mac operating systems.
• Administer client Office 365 accounts
• Perform hardware and software upgrades to servers, laptops, and workstations.
• Troubleshoot cell phone and tablet issues (Android and iOS) including setting up corporate email.
• Diagnose and correct problems with printers or multi-function devices.
• Precisely document problems and resolutions steps
• Onboard new clients on to our Armada management platform.
• Manage and Optimize internal IT management systems and processes

Preferred Knowledge, Skills & Abilities:

• 2+ years of experience in an IT support role
• A+, CompTIA , MSCE, M365 certifications, or relevant work experience
• Knowledge of computer networking topology and network troubleshooting
• Microsoft Windows, Windows Server, and Active Directory
• Excellent knowledge of WAN protocols and routing.
• Microsoft Office 365 experience
• Experienced with virus/malware prevention, detection, and removal.
• Excellent problem solving and troubleshooting skills.
• Excellent verbal, written, grammar and documentation skills.
• Used ticketing systems before
• Works well in a process-oriented environment.
• Above average written and verbal skills
• Must be able to pass a background check.
• Able to communicate technical jargon to non-technical people.
• Able to work with and without supervision.
• Upbeat Attitude and Love helping people!

Bonus Points If:

• Prior MSP Experience
• Familiar with Remote Monitoring and Management (RMM) systems
• Experience with Sophos security solutions
• Experience with Automating IT processes
• Microsoft SQL Server Experience
• Advanced Networking Experience
• Experience with MacOSx
• Experience with Hyper-V and/or VMware
• Experience with terminal servers
• Experience with VOIP systems like RingCentral
• Ever used Wireshark to debug a network problem

Benefits:

• Competitive Wages
• Health Insurance
• Retirement Plan
• Paid time off
• Great work/life balance

To apply please reply to this post with your cover letter and resume.